What do you do when a customer cancels?

Anything to do with getting and keeping customers.

Moderators: Dwan, Karl Stauty, Tom_in_CA

When a customer cancels because of price, how often will you get them back within two years?

25% or less
No votes
75% or more
Total votes: 2

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Posts: 31
Joined: Wed Jan 12, 2005 10:27 pm

What do you do when a customer cancels?

Postby ranger » Wed Jan 04, 2006 1:52 am

Is there a standard procedure that's best to follow when a customer cancels your sweeping service? Should this change with long-term customers?

Are there techniques that will work to get them to change their minds, either in the short run or down the road?

Is there a better approach to take when they cancel because of price, as compared to when they aren't happy with your level of service?

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