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Lights Out?

Posted: Fri Jun 01, 2007 7:38 pm
by bejausa
One of our marketing tools for customer service is to offer a regular "lights out report" that does several things in one shot:
1. Tells the client we've done the job.
2. Reports any suspicious activity.
3. Reports any lights out, broken items, etc.

Right now, we don't have a standard form. Each report is custom created for that client. Does anyone else do something similar?

I am looking for ideas to standardize this into a form and make that one sheet of paper really work for us - one that not only contains the reporting, but also reminds them of additional services we have to offer. Have you created a similar form that you'd be willing to share?

Thanks!